United Airlines is set to introduce a new boarding system, dubbed “Wilma,” which aims to speed up the boarding process for economy-class passengers. The new approach sees passengers with window seats board the plane first, followed by those with middle seats, and then those with aisle seats. This grouping is designed to reduce congestion in the aisles and make boarding more efficient. The airline has tested Wilma at four domestic locations and one hub, resulting in a saving of up to two minutes of boarding time.
The plan is based on the idea of boarding passengers in groups based on their seat location. United has also announced that it will allow multiple customers on the same economy reservation, such as families, to board their flight together. The airline has stated that Wilma is designed to be more efficient and smoother, with the aim of reducing delays and making the boarding process less confusing for passengers. Despite the changes, first-class and business-class passengers will not be affected, as they will continue to board in their existing order.
United Airlines
The implementation of Wilma will not affect the pre-boarding group, which includes travelers with disabilities, unaccompanied minors, active-duty military personnel, and families with children under two years old. The new system will be implemented on domestic flights and some international flights, marking a change in the airline’s approach to boarding, which was previously based on passengers’ eligibility for pre-boarding or their location in the economy cabin.
United hopes that Wilma will provide a more pleasant and convenient experience for its customers, while also improving its overall operations. By reducing delays and making the boarding process less confusing, the airline aims to achieve a more efficient and customer-friendly boarding process. With Wilma, United is taking a step towards a more streamlined and efficient boarding process, which will likely be well-received by its passengers.
